feedback.

The agency I work for is moving toward a policy of giving and receiving feedback to one another on a regular basis. This pretty much means that instead of talking about each other behind our backs, we'll say it to each other's faces. The program director has high expectations for her staff that she does not hold for herself. For example, I am expected to check my email/voicemail on a regular basis. She is not. We were supposed to meet this morning but I had to cancel. I sent an the program director an email, my supervisor sent the program director an email and also left a voicemail. The program director showed up this morning for the meeting.

Program Director: We're not meeting this morning?
Me: You got two emails and a voicemail saying the meeting needs to be rescheduled.
PD: Oh I wasn't in the office so I didn't check my voicemail or my email.
Me: I don't know what to tell you.
PD: Nobody paged me.
Me: I stopped paging you because I don't get called back.
PD: Well someone could have tried.
Me: We thought two emails and a voicemail would be enough.
PD: I need to give you some feedback. I experience your tone as if you think this is my fault.
Me: Oh. I apologize that you experience my tone that way. My tone is borne out of frustration that this happens a lot.
PD: Well. I do the best that I can.
Me: Don't we all. (and then for added drama) Don't we all...

Then after she left I laughed my ass off. See now, wasn't that feedback effective?